At Planthes, your skin’s safety and satisfaction are our top priority. We ensure that every product is carefully inspected and securely packaged before delivery.

Due to the personal and hygienic nature of skincare products, we do not accept returns or exchanges for any opened, used, or tampered items.

We only accept returns or exchanges under the following conditions:

• The request must be submitted within 3 days of receiving your order.

• The item must be unopened, unused, and in its original packaging.

• The item was received damaged, defective, or incorrect.

• Clear photos and proof of purchase are required.

Non-Returnable Items

• Opened, used, or unsealed products

• Items purchased from third-party retailers

Refunds (if applicable)

If your return request is approved, refunds will be processed to your original payment method within 7–14 business days.